BAD rod


My son bought a Shimano rod about 3 weeks ago from a local large vendor.

About the 7th cast it broke! Lure was a 1/4of jig and not hung up. Rod never hit any thing.

Vendors web sight says don't bring back to them- go to factory.
Factory says 30 day warranty means we have to ship rod back to them at our cost and wait till. ____? for them to check it out.

They would not allow us to upgrade (with us paying the difference). They had a bunch of if's one which required us to pay $50 in advance. If we wanted to replace the rod, it would probably be March to get one.

I don't think a local vendor should sell something they won't stand behind.
Shimano sure does not want to help.

Guess we are sworn off Shimano.


DRMajor
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I here Shimano makes nice bicycles...and really cool Rowing shoes. Pretty sure most of their rods are made by G-Loomis.


"There's a fine line between fishing and standing in the surf like an idiot."
JUST GO TO WALLY WORLD ,PICK THE STYLE ROD YOU LIKE, BUY 2-3 OF EM , IFFN ONE BREAKS JUST THROW IT AWAY AND DRAG OUT ANOTHER, CHEAPER AND LESS BOTHER IN THE LONG RUN ... NEVER COULD UNDERSTAND THE FETISH WITH HIGH DOLLAR CRAP ,, MUST BE A STATUS / EGO THING......


George McDonald
US Navy Seabees,Retired,
MAD, Charleston Chapter
[http://www.militaryappreciationday.org


When you see "Old Glory" waving in the breeze, know that it is the dying breaths of our fallen hero's that makes it wave.
author unknown
A lot of tackle companies such as Shimano don't allow their dealers to assess warranty claims, so taking or sending it back to the vendor doesn't solve anything. Sure, the vendor could help you with a refund, but then they're out for their cost and they're not likely to get any satisfaction from the maker, as that's most certainly stipulated in their dealer agreement.

When you buy products like that, you have to expect to deal with the makers warranty process, when there is a problem, not with the seller. That's most likely spelled out on the warranty tag that came with the rod too.

Unfortunately, that rod could have very well have been nicked on the blank at any time, and there's no way to tell when, or even how. Could have even been well before the vendor received it and it's only going to be evident once someone uses it, which unfortunately was you folks. The only way that can be determined it send it to Shimano.

Back when most rods were made of fiberglass, this wasn't such a problem, but these newer space age materials are not very forgiving of even the smallest nick. Which with warranties, is why the cost for repair or replacement runs up the price tag.

I've only ever had some inexpensive Shimano rods, bought years ago for two of my sons. They held up very well and if they had not, it would have been the same situation as tossing them and going to Walmart as they weren't worth warranty work.

I don't think that expressing your distain here is going to get your rod repaired or replaced either. The only choices it seems to me is to follow the warranty process if you so choose, or simply go and purchase a different brand rod, from another seller of your choosing.

Perhaps look into St Croix rods. They have various warranty levels and I've heard their customer service is far superior to Shimano's. I've never had to deal with either.
I agree with you doc ,that ain’t worth a $hit. I usually bring a couple of my boys with me and tell them that I’ll pay their bail .They usually see it our way.Montague sport shop in gas light square always stood behind their rods.
I hate to hear that, I have some old Shimano rods that have held up really well and they weren't the expensive ones. The most I've ever paid for a rod was $100 for an All-Star. It broke catching yellowtails in Florida. All-Star sent me a replacement and I never had a problem with that one. You never know with these newer rods.


"Apathy is the Glove into Which Evil Slips It's Hand", but really, who cares?
I very respectfully disagree about buying cheap rods and simply throw them out if they break.
You would laugh if you saw my golf gear or my pickup or my clothes. I rarely spend money on that type stuff but I will always own a quality rod. I don’t think the reel is nearly as important as the rod.

I’ve said this before but with a good rod you can feel a fish take the bait, position it in its mouth and if you wait long enough you can actually feel it’s tail as it swims.

The difference between a kid catching fish (finesse fishing) with a good rod Vrs a cheap rod is night and day. When you’re finesse fishing not every bite is slamming the bait. Often times you’d never even know it was a bite with a lesser rod.
I’ve got a $250 G Loomis and it’s got nothing to do with ego. It’s worth every cent. I catch a lot more fish now than when I did buying Johnny Morris rods or Browning rods.
Again, just my opinion.

Ow, if you are looking for a rod to soak live bait or dead bait on the bottom I wouldn’t spend much on that.
I very respectfully disagree about buying cheap rods and simply throw them out if they break.
You would laugh if you saw my golf gear or my pickup or my clothes. I rarely spend money on that type stuff but I will always own a quality rod. I don’t think the reel is nearly as important as the rod.

I’ve said this before but with a good rod you can feel a fish take the bait, position it in its mouth and if you wait long enough you can actually feel it’s tail as it swims.

The difference between a kid catching fish (finesse fishing) with a good rod Vrs a cheap rod is night and day. When you’re finesse fishing not every bite is slamming the bait. Often times you’d never even know it was a bite with a lesser rod.
I’ve got a $250 G Loomis and it’s got nothing to do with ego. It’s worth every cent. I catch a lot more fish now than when I did buying Johnny Morris rods or Browning rods.
Again, just my opinion.

Ow, if you are looking for a rod to soak live bait or dead bait on the bottom I wouldn’t spend much on that. Originally posted by Kerry Browning


very respectful and thought out reply
I have cheap rods I bought a LONG time ago. Yes they caught fish.

However, they are not a St. Croix. Even all the St. Croix should not bear that name. Some of them are spectacular and others are not.
I know a lot has to do with the feel of the angler....and budget.

That is not the complaint. I am not happy that big industry has made this so difficult. They do not want to talk to you or easily correct an issue.
I have owned an electronics company for 31 years. Some factories tell me "fix the issue and we will pay your time and expenses." Others shun the client. Guess who keeps my business.

I little kindness goes a very long way.


DRMajor
I have cheap rods I bought a LONG time ago. Yes they caught fish.

However, they are not a St. Croix. Even all the St. Croix should not bear that name. Some of them are spectacular and others are not.
I know a lot has to do with the feel of the angler....and budget.

That is not the complaint. I am not happy that big industry has made this so difficult. They do not want to talk to you or easily correct an issue.
I have owned an electronics company for 31 years. Some factories tell me "fix the issue and we will pay your time and expenses." Others shun the client. Guess who keeps my business.

I little kindness goes a very long way.


DRMajorOriginally posted by drmajor


I don't disagree with you, but big business has not done this alone, consumers have contributed, with the market place attitude of I want it now, cheap, and if there is an issue, the warranty will cover it regardless of the situation. Or they think, I'll toss it because, I can afford to replace it, and don't want to deal with the hassles of waiting for warranty work anyway. That is the reality, because if not, these companies would not treat their customers in the way that they do. Many products are designed for planned obsolescence too, and the next new model may even be worse than the last as they look for ways to reduce costs. Cheaper, cheaper, cheaper! They gamble on that to a point. knowing that they'll sell more with less issues, than those they'll sell with and they count on some not to be willing to deal with warranties and repairs.

Too many folks will still buy these products, even after experiencing poor satisfaction with products or service, and these companies know that! The few folks who have problems, they can care less about, because it doesn't significantly affect their bottom line. When consumers gave a crap, so did the producers/sellers at each level, and those that didn't, didn't stay in business. The blame lies solely on consumers habits and attitudes and the producers & sellers taking advantage of it. We have become a throw away society unfortunately, and producers have adopted that same attitude.

I know many folks who are bass anglers and big fans of Shimano, and every year or two they replace their gear, upgrading to the latest and greatest, and those are the types of customers that big companies cater to. If you remember when many companies offered lifetime warranties, which was in the prices, quality was better, and many people kept gear for longer periods. Not many offer that types of warranty now, as some had to honor them well beyond what their current costs would allow. Now, warranty work in some cases costs almost as much as a new rod, which is probably what it should cost since it likely costs the producer close to the same.

Those folks who are the exception, who will keep what they buy, and will wait for warranty work to be completed, will deal with hassles, to a point, and for these big companies, such as Shimano, you're almost assured to have a hassle. It's better for the maker to have the buyer give in and toss the broken/damaged product, and replace it quickly, even if they do go to a different brand. Often, many people forget about past problems with a brand, thinking it will surely have improved later, and end up back as a buyer, mostly because of prices, and these companies count on that.

If you do pay for higher end products, many times you'll be treated no different than those who buy the mid or lower end products when it comes to customer service related problems, and that should not be the case, but it is unfortunately.

The days of tackle companies, particularly for rods & reels, and other more costly items, that back their products and service 100% are gone, unless you only deal with small companies, and many of them as they grow, end up the same too. with the same attitudes as the big companies. It's a shame, but how it is!

I'm not a fan of Shimano, although they do make some good products. I own one reel, and most of the other reels I own are ABU, and mostly older, made in Sweden reels. I've stayed with ABU because they made a good product, and I could do repairs myself, when needed. Parts were easy to get, but now that they're owned by Pure Fishing, I'm not sure it will stay that way. I have a variety of rods, several Bass Pro, but none that are real high end. Some, I've used for 15 or more years, and should I ever have any issue, won't bother with seeking anything but a replacement, at my expense. None are still in warranty anyway. I own several old Penn's, and at one time they used to be the company that stood completely behind their products, but that's changed. Again, they don't want these products to last, and if a customer does pay for repairs, it's both a hassle and expensive. I keep my eyes open now for used parts, as I'm not even sure they're available for some reels I have.
Last edited by bigjim5589
My son bought a Shimano rod about 3 weeks ago from a local large vendor.

About the 7th cast it broke! Lure was a 1/4of jig and not hung up. Rod never hit any thing.

Vendors web sight says don't bring back to them- go to factory.
Factory says 30 day warranty means we have to ship rod back to them at our cost and wait till. ____? for them to check it out.

They would not allow us to upgrade (with us paying the difference). They had a bunch of if's one which required us to pay $50 in advance. If we wanted to replace the rod, it would probably be March to get one.

I don't think a local vendor should sell something they won't stand behind.
Shimano sure does not want to help.

Guess we are sworn off Shimano.


DRMajorOriginally posted by drmajor


I just looked at the SHimano site and their 30 day warrranty terms. Looks reasonable to me. Only cost you will have to absorb ultimately is cost to ship rod to them. It didnt see shipto but bet it is Ladson. My advice is to hunker down and get the thing in the mail before the 30 days expires
 

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