Simrad issue


I could use some help. Bought a Simrad Go9 XSE about a month ago. I have not been able to get the side scan to work since day one. Everything else it working fine. I have been on the phone many times with Simrad. I have worked with West Marine from where I purchased.

So far I have updated the software. Initial thought was the transducer. Replaced that and it did not solve. Next I replaced the head unit and that did not fix the problem. I tried moving the transducer lower toward the hull center on the transom to see if maybe there was interference from the trim tab. No dice. I had the unit powered from a accessory switch on the dash. I checked voltage at the switch with the unit off and again when I turn the unit on. No voltage drop. Just to rule it out i wired directly to the battery which did not help. I am at a loss as what it could be.

I attached some pictures so you all can see what I am seeing. These are the different views I get when running the side scan. I also have a picture of where the transducer is mounted. Anyone have an idea on this?
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Well, I am having the EXACT issue
I installed a GO7XSE on my personal skiff, and its doing exactly the same thing.
the traditional sonar works perfect, and the down view works perfect, just no side scan.
I to have been on the phone with simrad with the same results.
We are a dealer for Simrad, and I have a contact for the Technical support director, and am waiting to hear back form him.

I do know the side scan will not work if the traditional sonar is in "chirp" mode


www.teamcharlestonmarine.com
www.bombislandboats.com
IF I RESPOND IN ALL CAPS, ITS NOT ON PURPOSE, AND I AM NOT YELLING
Hey Chris.

I have to say it has been frustrating. Its been a month for me on this.

If you would be so kind I would love the hear what you get back form your contact.
well, that didnt go as hoped.
My contact has retired, and his replacement is on vacation until next monday.
I have reached out to the escalation department, and am waiting on a return call.
will update as i get new info.


www.teamcharlestonmarine.com
www.bombislandboats.com
IF I RESPOND IN ALL CAPS, ITS NOT ON PURPOSE, AND I AM NOT YELLING
Don't know whos sled is pictured above and if the trans is the one attached to the trouble si unit...But if it is the one giving trouble my guess is the mounting location..First a si unit trans must have an unobstructed view both port and star along with straight down..If this is the case my suggestion would be to temp rig a mount so the trans can view the sides with no obstruction , also , si , reads the best at about a walking speed ;; give these issues a try befor doing anything more drastic..... hope this helps , my h-bird works great with the thru hull trans mounted center keel approx 2ft in front of motor foot ,,, good luck smile


George McDonald
US Navy Seabees,Retired,
MAD, Charleston Chapter
[http://www.militaryappreciationday.org


When you see "Old Glory" waving in the breeze, know that it is the dying breaths of our fallen hero's that makes it wave.
author unknown
I have a Lowrance and the side scan has worked as it should since I installed it! One thing that might be to my advantage is my motor is on a gill bracket set back 25". Good luck, hate ya'll havin problems!
Thanks for the info Gail Wins.

I have tried moving the transducer location. I moved it lower on the hull, closer to the drain plug and it did not make a difference. The exact same views on the screen as in the pictures.

When trying to get this working I am traveling at idle speed or drifting so it is not a speed issue.
Last edited by Steelwill
OK ; try mounting it on a long broom stick and have someone drive the sled at idle speed and put the trans a few inches below the deepest draft , be sure to hold it in direction your traveling and observe side views while running parallel 20-30 ft from a pier or dock structure,,, give it a try it can't hurt to eliminate the depth possibility.....



George McDonald
US Navy Seabees,Retired,
MAD, Charleston Chapter
[http://www.militaryappreciationday.org


When you see "Old Glory" waving in the breeze, know that it is the dying breaths of our fallen hero's that makes it wave.
author unknown
Good idea. I will give that a try. Too bad the weather will not be cooperating the next couple of days.
After a long conversation with Simrad, playing with the transducer location is a waste of time.
the issue is related to the side scan communicating properly with the display.
it all boils down to software from what i understood from the tech gurus at NAVICO.
They are getting a warranty unit sent to them, gonna unbox it, rig it temporarily and test its functions in the water, then they are gonna box it up and ship it to me.
I should have it early next week.
They upgraded me from the XSE to the XSR.
I will install and share the results.


www.teamcharlestonmarine.com
www.bombislandboats.com
IF I RESPOND IN ALL CAPS, ITS NOT ON PURPOSE, AND I AM NOT YELLING
Thanks for the heads up Chris. It will save me another frustrating day of trying out all of the suggestions.

Can you pass along the name of who you spoke to on this? I have a feeling i will be on some long phone calls with Simrad again.

What is the difference between the XSE and XSR? I looked online and I am seeing the XSR allows radar to be hooked up but I believe i have that ability with the XSE.
Last edited by Steelwill
 

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