Help wanted - Shimano is hiring


Hey gang,
We have several openings here in North Charleston. If you or anyone you know is interested in working for the largest fishing tackle manufacturer in the world, click on the links below!

Reel Technician [url] https://shimano.box.com/s/maj406oaapb137ogw0gqrkm5pfogcv61/ [url]

Customer Service Representative [url] https://shimano.box.com/s/bds2vymtnswlus9mm1uzuj3zyj04ly9p/ [url]

Quality Assurance Lead [url] https://shimano.box.com/s/zaqnvzc8usrxq3whkaw6i73hl9qx9jx4/ [url]

Shipping Clerk [url] https://shimano.box.com/s/fuotskgqwrd12xe12fdenekue2j5rk4u/ [url]

Order Selector [url] https://shimano.box.com/s/elaqs60boxju1oiobjvy9rvoyssitpoc/ [url]

To apply for any of these positions, use the following link - [url] https://workforcenow.adp.com/jobs/apply/posting.html?client=shimano&ccId=19000101_000001&type=MP&lang=en_US/ [url]
Last edited by Saxitalis
Replies



This is what it looks like when the links you posted are clicked on...


Fishing Nerd

"No bar, no pinball machines, no bowling alleys, just pool... nothing else."

...well, some fishing too!
Well... (**()... It works for me. I apologize. I'll paste them each here:

Reel Service Technician I

Shimano North America Fishing, Inc. is a global company offering the world’s sporting community with top labels and brands including, Pearl Izumi, G. Loomis, Power Pro and Innovative Textiles, Inc. (ITI). We are seeking aReel Service Technician I to join our North Charleston, SC team!We are proud of our staff; diverse in talent, interests and backgrounds. Job seekers can find unique, one of a kind job opportunities in our fishing and cycling divisions, including national and regional sales, marketing, retail services and distribution. We offer an exceptional array of employee benefits and we are proud of a workforce that takes advantage of the health and wellness benefits we offer. Those that seek opportunities with employers that focus on reducing negative impacts on the environment need look no further than SHIMANO NORTH AMERICA. Our company is an ISO14001 certified business where environmental compliance and continual improvements are part of our business philosophy and operations. If you feel you can bring talent, innovation and enthusiasm to our workforce then please consider the opportunities we have available.

Job Summary:
The Reel Technician I is responsible for playing a vital role in creating and maintaining loyal customers. Under direction of the immediate supervisor, must meet or exceed quotas. Maintain quality repair of reels. Communicates professionally with customers, management, and co-workers.

Job Level:
Entry LevelEssential Duties/Responsibilities:
•Analyze needed repairs on fishing reels
•Repair reels with quality and efficiency with minimal to no re-work.•Meet or exceed reel repair quotas of ten (10) reels per day.
•Establish collaborative relationships with peers.•Be available throughout the day to receive consumer calls.
•Respond to emails and voicemails in a timely manner for same day turnarounds.•Maintain individual and departmental service levels and goals.•Identify and provide feedback on any non-conformities of product being serviced.
•Mandatory overtime and weekends when required by management
•Travel if needed.
•Perform other duties as assigned by management.

Job Qualifications:
•AS400 knowledge preferred.
•JDE knowledge preferred
•A minimum of 2 (two) years’ experience in Customer Service required.
•A minimum of 2 (two) years’ fishing experience.
•Some mechanical skills required.
•Proficient in Microsoft Office’s Word and Excel.

Education:
High School or GED equivalent

NOTE:
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Shimano North America reserves the right to modify and changeresponsibilities and duties herein without notice. Shimano North America is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status or any classification protected by federal, state, or local law.




Customer Service Representative (E-Commerce)
Fish Division
Shimano North America Fishing, Inc. is a global company offering the world’s sporting community with top labels and brands including Shimano, Pearl Izumi, G. Loomis, Power Pro and Innovative Textiles, Inc. (ITI). We are seeking a Customer Service Representative (E-Commerce) to join our North Charleston, SC team! We are proud of our staff; diverse in talent, interests and backgrounds. Job seekers can find unique, one of a kind job opportunity in our fishing and cycling divisions, including national and regional sales, marketing, retail services and distribution. We offer an exceptional array of employee benefits and we are proud of a workforce that takes advantage of the health and wellness benefits we offer. Those that seek opportunities with employers that focus on reducing negative impacts on the environment need look no further than SHIMANO NORTH AMERICA. Our company is an ISO14001 certified business where environmental compliance and continual improvements are part of our business philosophy and operations. If you feel you can bring talent, innovation and enthusiasm to our workforce then please consider the opportunities we have available.

Job Summary:
The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of the company’s products and programs as well as communicating effectively with team members within the customer service department.

Essential Duties/Responsibilities:
•Respond to customer web inquiries regarding online merchandise or service orders.
•Assist customers via phone, email and chat regarding placing orders, order confirmation, product/promotion questions, shipping status, returns, etc. with the goal of increasing business, customer satisfaction and retention.
•Assist customers with product selection, answers basic questions, and suggests various product options that are available.
•Document customer issues and inputs in ticketing system.
•Ensure prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures.
•Work directly with customers to resolve order-related issues
•Assist with warehouse fulfillment center to ensure smooth order process
•Create and maintain customer loyalty by providing unforgettable service
•Process product orders and answer questions regarding availability and pricing
•Assist customers with comprehensive technical support of their product
•Provide recommendations on product purchases•Work with team to achieve department goals
•Perform other duties as assigned by supervisor

Job Qualifications:
•3+ years of Customer Service Experience
•Data Entry skills
•Ability to answer a high volume of phone calls.
•Proficient in Excel, Word and Outlook
•AS400 – database management (JD Edwards) preferred
•Fishing Knowledge and Shimano products a plus
•Digital and E-commerce experience preferred.
•Excellent interpersonal skills
•Demonstrate sound decision making abilities
•Ability to anticipate problems and create solutions for them
•Strong attention to detail
•Accept and adapt well to corporate or departmental change
•Able to begin tasks with limited supervision
•Understand and process new information quickly
•Understand the value of creating customer loyalty
•Maintain stable performance and poise in high stress situations

Education:
High School or GED Equivalent

NOTE:
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Shimano North America reserves the right to modify and change responsibilities and duties herein without notice.

Shimano North America is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status or any classification protected by federal, state, or local law.